Job Posting: Operations Manager (Onsite, Lucknow)

Company Overview

SYMB Technologies, a decade-old tech company based in Noida, India, with an onsite presence in Lucknow, serves over 500 clients globally, including startups like Grab Taxi, Khatabook, and Swiggy, as well as established companies like Aster DM Healthcare and Hindalco. We specialize in the full product lifecycle, including product development, design, technical architecture, and implementation. Our team of over 75 skilled professionals excels in building robust web and mobile applications, creating powerful backends, user-friendly frontends, and seamless mobile experiences. We work with leading cloud platforms like AWS, Google Cloud, and Azure, ensuring reliable performance, and prioritize top-notch quality assurance in everything we do.

About Our Founders

Founded by Bhupendra Kunwar (Co-founder & CEO, IIM Lucknow) and Mohit Gupta (Co-founder & CTO, NIT Allahabad), SYMB Technologies thrives under their leadership. With Bhupendra’s strategic vision and Mohit’s technical expertise, we’ve expanded to serve clients across India, Europe, Canada, the UAE, and beyond, delivering innovative digital solutions with their combined 22+ years of experience.

Job Overview

We are seeking an Operations Manager with a social media agency background and a minimum of 3 years of experience to join our onsite team in Lucknow. This role is ideal for someone passionate about streamlining operations, managing teams, and driving efficiency in a dynamic, creative environment. You’ll oversee operational processes, lead social media campaign execution, and ensure seamless delivery of client projects across diverse industries.

Job Location

Onsite in Lucknow, Uttar Pradesh.

Job Timings

Standard India working hours (9:00 AM to 6:00 PM IST, Monday to Friday).

Experience and Qualifications

- Minimum 3 years of relevant work experience in operations management within a social media agency or similar role.

- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

Skills

- Proven experience in managing operations for social media campaigns, including planning, execution, and performance tracking.

- Strong project management skills with the ability to oversee multiple client projects and meet deadlines.

- Familiarity with social media platforms (e.g., Instagram, LinkedIn, Twitter/X, Facebook) and analytics tools (e.g., Google Analytics, Hootsuite, or Sprout Social).

- Excellent leadership and team management skills to guide cross-functional teams.

- Strong problem-solving skills and ability to adapt to changing priorities.

- Exceptional communication and interpersonal skills for client and stakeholder interactions.

- Knowledge of budgeting, resource allocation, and process optimization.

- Experience with tools like Asana, Trello, or Monday.com is a plus.

- A portfolio or case studies showcasing successful campaign management or operational achievements is highly desirable.

What You’ll Do

- Oversee day-to-day operations of social media campaigns, ensuring timely delivery and alignment with client objectives.

- Manage project workflows, coordinate with creative, marketing, and technical teams, and ensure seamless execution.

- Develop and implement operational strategies to enhance efficiency and scalability of social media projects.

- Monitor campaign performance metrics and provide actionable insights to optimize results.

- Collaborate with clients and stakeholders to understand requirements and deliver tailored solutions.

- Maintain budgets, timelines, and resource allocation for projects.

- Foster a collaborative team environment, mentoring team members to achieve project goals.

- Stay updated on social media trends, tools, and best practices to drive innovation.

- Streamline processes to improve productivity and client satisfaction.

Preferred Qualifications

- Experience with digital marketing tools (e.g., HubSpot, Canva, or SEMrush) is a plus.

- Familiarity with basic data analysis or reporting tools (e.g., Tableau, Google Data Studio).

- Knowledge of content creation or social media strategy development is advantageous.

What We Offer

- Collaborative and Supportive Work Environment: Join a team in Lucknow that values teamwork, open communication, and mutual support, where your contributions are recognized.

- Opportunities to Work with a Global Client Base: Engage with diverse clients across the US, Europe, and the UAE, gaining exposure to various industries and impactful projects.

- Competitive Pay and Growth Opportunities: Enjoy a competitive salary, performance-based incentives, and opportunities for professional growth in a dynamic, onsite work environment.

How to Apply

If you’re passionate about driving operational excellence and ready to make an impact, send your resume, portfolio or case studies, and a brief cover letter to aryaan@theecocraft.in. Join SYMB Technologies in Lucknow to shape the future of social media operations!